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Buyback Refund Policy

Buyback Refund Policy

1. Product Buyback and Refund Policy: -

AIWO Limited has adopted the following policy, in respect of handling product return and refund. The purpose of this policy is to establish a clear understanding between AIWO Limited and its Independent Distributors, defining the conditions under which goods may be returned for replacement or refund credit.

2. Objectives of Product Buyback and Refund Policy: -

a. Meet guidelines of Direct Selling framework

3. Definitions: -

a. Buyback (product return) means the process of an Independent Distributor taking previously purchased products back to AIWO, and in turn receive refund by online money transfer through NEFT/RTGS, exchange for another item (identical or different).

b. Refund means Pay back of money

c. Saleable means, with respect to products unopened, unused, marketable, which has not expired, and which is not seasonal, discontinued or special promotion products.

d. Non saleable are products which have been used more than 30%.

e. Cooling-off Period means a period of 30 days commencing from the date when the Independent Distributor and AIWO enter into an agreement within which the Independent Distributor may repudiate the agreement without being subject to penalty for breach of contract;

f. Direct Seller Price means a price including applicable tax on which Independent Distributor purchases product from AIWO.

g. Taxes mean all States, Central, VAT, GST Taxes levied in India.

4. Conditions for return

The Refund policy is applicable only for products in saleable conditions, and partially used products (i.e. less than 30%). This policy is not applicable to products that have been intentionally damaged or misused.

Independent Distributor may return the products as per below guidelines

Buyback and Refund conditions:-

Category Condition of product Period Payment

During Cooling off period    Saleable Within 30 days of purchase with Invoice

Within 30 days of purchase without Invoice Independent Distributor price

Independent Distributor price less taxes

General Buyback/Repurchase  Saleable  Within 30 days of purchase with Invoice

Within 30 days of purchase without Invoice Independent Distributor price

Independent Distributor price less taxes

Upon termination of agreement/Contract Saleable Within 30 days of purchase with Invoice

Within 30 days of purchase without Invoice Independent Distributor price

Independent Distributor price less taxes

Steps involved for return: -

AIWO will accept return of products along with relevant Customer Order Receipt, Product Return Form and related invoice within 30 days of its purchase. 

5. Assessment of salability

The returned product will be assessed by the Returns Executive of the AIWO to find out the Saleable/Non-Saleable condition of the returned product and the report of the AIWO is final.

6. Impact due to return:

Total PV/BV of the returned products will be deducted from the returning Independent Distributor’s account.

7. Refund of money

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund by online money transfer through NEFT/RTGS.

8. Timelines: -

a. Inspection – Within 7 days after receipt of returned products in warehouse.

b. Refund – Within 90 days after inspection of products returned.